What is a smartship order and why do I need it?
“Smartship” is the term that we use to refer to an order which processes automatically each month. A smartship order processes on the same day of each month with the same product and is billed to the credit card you have on file with us. You can change or cancel your smartship order by logging into your account and selecting ‘edit’ or ‘cancel’ in the smartship section of your account.
If you are an Independent Business Owner (IBO) or distributor with us you most likely have created an smartship profile with your first order automatically. You don’t have to manually create an order each month to remain active and continue to receive commissions based on your sales and recruiting. If you’re earning as an affiliate or an associate you need to have a minimum of 40 personal volume points to be eligible to receive commissions. If you’re a Director you need 80 personal volume points to remain eligible to receive commissions. As you promote in ranks your personal volume minimum increases. To see the personal volume minimums for each rank just review the compensation plan.
Here's what you can do:
You may edit/view your smartship profile information with a new card card or product. You can do this by signing into your back office. Select the icon for My SmartShip.
What happens when I get a message from Total Life Changes™ by phone or email that says my Smartship order could not be processed?
This can easily be corrected! You have three (3) options.
1. You can reply to the email and authorize us to attempt to process the card again if you are sure the funds are available.
2. You can place a new order today by signing into your account online and placing another order. You should also update your card in your smart ship account for future orders. You can do this by signing into your account. You can select the icon for orders at the top of the page. From there you will select smartship from the menu on the left side of the page. You will see the saved smartship profile on this next page and you can 'view/edit' your profile from there.
3. You can call our toll free customer service number, 1-888-873-1898 to place a new order. We can also assist you with updating your card information.
We would love for you to be using our awesome Total Life Changes™ products as soon as possible! Let us know what we can do to help you!